1. Contact us
Email [email protected] with a clear subject: complaint, correction, personal data or suspected fraud. You may also call +237 233475770 or contact our office at Maképé, Conteneur Rouge, Douala.
2. Useful information
Identify the page or case, facts, dates, contact details and outcome you seek. Share only necessary evidence, redact third-party information and never provide passwords or complete bank details.
3. Review of your request
We review the facts, may seek clarification and reply through an appropriate channel. Matters requiring another party or an official document may need additional examination. A complaint does not automatically suspend legal or contractual time limits.
We seek a suitable resolution without requiring you to waive rights. You may still contact competent authorities or courts under applicable law.
4. Fraud and security
If someone uses the VISION-H name to request an unusual payment, verify through our official contacts before paying. If you have already made a suspicious payment, promptly contact your bank or payment operator and the relevant authorities, then inform us.
Questions? Email [email protected].